Our Terms & Conditions

Industry Standards Provided by The Pacific Printing Association


1. Quotations/Estimates
A quotation not accepted within 30 days may be changed.

2. Orders
Acceptance of orders is subject to credit approval and contingencies such as fire, water, strikes, theft, vandalism, act of God, and other causes beyond Print & Copy Factory’s control. Canceled orders require compensation for incurred costs and related obligations.

3. Experimental Work
Experimental or preliminary work performed at the customer’s request will be charged to the customer at Print & Copy Factory’s current rates. This work may not be used without Print & Copy Factory’s written consent.

4. Creative Work
Sketches, copy, dummies, and all other creative work developed or furnished by Print & Copy Factory are Print & Copy Factory’s exclusive property. Print & Copy Factory must give written approval for all use of this work and for any derivation of ideas from it.

5. Accuracy of Specifications
Quotations are based on the accuracy of the specifications provided. Print & Copy Factory can requote a job at the time of submission if copy, film, tapes, disks, or other input materials do not conform to the information on which the original quotation was based.

6. Venue
In the event of suit regarding this contract, then venue and jurisdiction therefore shall be in either the Superior or Municipal Court, as appropriate, of the County of Whatcom County, Washington. The parties agree and stipulate that the essential terms of this contract are to be performed in said County.

7. Electronic Manuscripts/Images
It is the customer’s responsibility to maintain a copy of the original file. Print & Copy Factory is not responsible for accidental damage to media supplied by the customer or for the accuracy of furnished input or final input. Until digital input can be evaluated by Print & Copy Factory, no claims or promises are made about Print & Copy Factory’s ability to work with jobs submitted in digital format, and no liability is assumed for problems that may arise. Any additional translating, editing, or programming needed to utilize customer-supplied files will be charged at prevailing rates.

8. Alterations/Corrections
Customer alterations include all work performed in addition to the original specifications. All such work will be charged at Print & Copy Factory’s current rates.

9. Prepress Proofs
Print & Copy Factory will submit prepress proofs along with original copy for the customer’s review and approval. Corrections will be returned to Print & Copy Factory on a “master set” marked “O.K.,” “O.K. With Corrections” or “Revised Proof Required” and signed by the customer. Until the master set is received, no additional work will be performed. Print & Copy Factory will not be responsible for undetected production errors if:

  • Proofs are not required by the customer
  • The work is printed per the customer’s OK
  • Requests for changes are communicated verbally

10. Press Proofs
Press proofs will not be furnished unless they have been required in writing in Print & Copy Factory’s quotation. A press sheet can be submitted for the customer’s approval as long as the customer is present at the press during make-ready. Any press time lost or alterations/corrections made because of the customer’s delay or change of mind will be charged at Print & Copy Factory’s current rates.

11. Color Proofing
Because of differences in equipment, paper, inks, and other conditions between color proofing and production pressroom operations, a reasonable variation in color between color proofs and the completed job is to be expected. When a variation of this kind occurs, it will be considered acceptable performance.

12. Overruns/Underruns
Overruns or underruns will not exceed 10 percent of the quantity ordered. Print & Copy Factory will bill for the actual quantity delivered within this tolerance. If the customer requires a guaranteed quantity, the percentage of tolerance must be stated at the time of quotation.

13. Customer’s Property
Print & Copy Factory will only maintain fire and extended coverage on property belonging to the customer while the property is in Print & Copy Factory’s possession. Print & Copy Factory’s liability for such property will not exceed the amount recoverable from the insurance. Additional insurance coverage may be obtained if it is requested in writing and if the premium is paid to Print & Copy Factory.

14. Delivery
Unless otherwise specified, the price quoted is for a single shipment, without storage, F.O.B. Print & Copy Factory’s platform. Proposals are based on continuous and uninterrupted delivery of the complete order. If the specifications state otherwise, Print & Copy Factory will charge accordingly at