Brand Awareness: Becoming Another Kleenex

Blog Update #561 – Friday, January 29, 2016

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Brand Awareness: Becoming Another Kleenex

In today’s world of marketing, if you are not marketing online, you are missing a very big boat. Marketing is now a science with logistics and parameters that were largely unheard of just a few years ago. However, that is not the case with the notion of brand awareness. The auto industry was probably the biggest contributor to the idea that brand loyalty could be utilized to sell more products. That industry is over 120 years old, and brand awareness became a fashionable tool in marketing automobiles by the early 1900s.

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Learning the Unique Language of Marketing Can Be Similar to Learning a Foreign Tongue

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Imagine walking into a room. You hear the buzz of people talking, laughing, and calling to one another. Yet, somehow, you can’t seem to understand anything they’re saying. You might catch a word here and there, but in general the subject the people are speaking about is lost to you.Did you just walk into a conference room on a business trip to a foreign country, or did you walk into a marketing conference center?

For those who are new to the world of marketing, especially online marketing, either scenario might seem realistic.

How is being thrown into the marketing world similar to landing in a new country?

When a person first moves to the United States without knowing English, the language gap can feel insurmountable. Basic tasks, including banking, buying groceries, or even returning other people’s greetings while walking down the street, can become extremely difficult (if not impossible). Many of those who don’t know English when they first arrive spend a considerable amount of time and energy studying the language. In doing so, they begin to make sense of the sounds they’re hearing, including what the new vocabulary means and how to use the words. As their language skills improve, new residents find their confidence rise as well. Suddenly, when they walk into a room buzzing with chatter, what once seemed like overwhelming noise now begins to make sense to them.

Similarly, marketing comes with its own defined principles and vocabulary that those who are unfamiliar with the industry might find confusing. There are a range of rules that tell people how to use and be successful with the various platforms, along with industry-specific (and even platform-specific) vocabulary that doesn’t make sense anywhere else. As the newcomer becomes more familiar with the language and nuances of the marketing world, they also find the chatter in the room starting to make sense.

How succeed in learning a new language

Whether studying the language of marketing or a new foreign tongue, there are some constant principles for mastering the new form of speech.

1. Practice, practice, practice
Anyone who has ever learned a new language will tell you how critical it is to practice. Reading all the lesson books in the world will mean nothing if you don’t put those lessons into practice every chance you get. This might mean talking to yourself while making breakfast, but whatever the case, practice those vocabulary words.

2. Immerse yourself
Immersion is always the best way to learn a new language. For foreign languages, this might mean seeking out a few people who speak the new language, or even moving to a country where it’s spoken. For marketing, it might mean a steady diet of marketing blogs, webinars, and similar primary sources for instruction.

3. See if you can find a tutor
Sometimes, a tutor can make all the difference in the success of a language learner. A tutor can help you pinpoint your language weaknesses and practice them with you. In marketing, a tutor can help you become well versed in a variety of marketing platforms and their uses faster and easier than trying to go it alone.

Learning a new language is a difficult proposition, whether you are trying to master marketing speech or a foreign tongue. Both have specific vocabularies, along with rules that govern how the language is used. Keeping these ideas in mind can help you learn the new language and become increasingly successful in the world of marketing. If you’re interested in getting acquainted with the ‘language’ of marketing and want to learn more about how to reach customers, contact us today.

Watch What You Say, Especially in Advertising

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The language you use in your marketing materials has more of an effect than you may realize. In fact, something as simple as your choice of pronouns can end up having an influence on your potential customers and the likelihood of them purchasing your products.The value of the first person

In general, customers respond better to marketing materials, especially websites, that use the first person. This might include buttons that say “create my account” instead of “open an account,” or “start my free trial” instead of “start your free trial.” Making this simple transition can provide a noticeable jump in conversion rates and higher click-throughs. Potential customers will spend more time on your website, learning about your company and what you have to offer. Even if they don’t buy during their initial visit, they’ll begin to feel familiar and connected with your brand, and therefore more likely to return to you when they are ready to buy.

Why do first person pronouns matter?

It all comes down to the power of psychology. Using first person pronouns helps potential customers feel as though they already “belong” — that your company truly cares. That’s something many companies struggle with when trying to reach customers online. It’s much easier to develop close relationships when interacting with customers in person. However, switching to first-person pronouns on your website can help to produce this same kind of connection with customers whose only interactions with your brand take place online.

Making the switch

Effectively incorporating first person pronouns as a part of your call to action must be paired with quality marketing materials. You cannot simply switch your pronouns and expect to see a change if your copy still requires a considerable amount of work. Focus first on developing quality advertising, whether on your website, in social media, or on a traditional advertising platform. Once you have the ad itself set, rather than wrap up your message with a standard call to action, make the switch to the first person and prepare to be amazed at the influence such a simple change can have.

Developing a quality call to action can play an important part in finding new customers and encouraging those who see the advertisements to convert. Incorporating first-person pronouns in that call to action can have a profound effect on your bottom line. If you’re interested in learning more about these different advertising techniques, give us a call today. We’d be happy to help you get started growing and finding new customers.

What You Can Learn from a Stack of Pancakes

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Everyone has comfort foods they view as the perfect meal after a long week at work, a stressful day, or even just to wake up to after a long night out with friends. These foods range from a plateful of pancakes to a bowl of homemade macaroni and cheese or Mom’s chili. Whatever the comfort food may be, most tend to share a few characteristics on common.

  • They’re not all that good for you.
  • They’re very filling.
  • Health experts would tell you not to eat them.

Theoretically, food should be optimized to provide our bodies with nourishment. Foods that don’t provide optimal nourishment — and might actually hurt it with excessive calories, salt, and fat — should not be desired. However, as humans, most of us like to enjoy our foods. Hence, the popularity of comfort foods.

What purpose do these foods serve?

Comfort foods fill a very specific role in our lives. For some people, favorite comfort foods remind them of their mother or grandmother’s cooking when they were growing up. Others might just take pleasure in the savory taste.

These foods tend to fill us up, make us feel warm inside, and allow us the opportunity to take our minds off whatever might be worrying us or stressing us. They’re not the foods we eat every day. Instead, they’re a special treat, and that’s part of their appeal.

The next time you’re feeling stressed and decide to turn to a bowl of cheesy, carbohydrate-laden deliciousness to help take the edge off the pain, look down at that dish and see what you might actually learn from it.

What can be learned from Grandma’s pie

As already mentioned, comfort foods fill a specific role. We don’t turn to them for nutritional value or health. We turn to them for comfort. In other words, these foods have a specific niche. Your business must also determine its niche and be able to articulate exactly what it is you do for people. The same way not all food can be nutritious, easy, or cheap, not all companies within a given industry can fulfill the same needs for customers.

How to identify your company’s niche

There are two main criteria your company should examine when looking to identify your niche. The first is what your customers are looking for. No industry is so over-saturated that every possible customer need is already being met. Perhaps there’s a distinct specialization that’s underserved, or every company focuses so much on lower prices that they fail to address the quality customer service and customer assistance that’s being sought. Determine what it is that’s lacking within the industry.

Secondly, discuss what unique skill sets your company brings to the industry. Perhaps several of your founding members have a background in a particular area that could help guide your company toward a specialization. Bring these two criteria together to determine the best niche for the company.

Identifying a key niche helps distinguish your business and secure its place as an essential player in the industry. Remembering that your company cannot be everything to everyone should help you determine what exactly you bring to the table and how you can use your skills to an advantage. If you’re looking to begin identifying and advertising to a specific niche, contact us to learn more about how we can help.

Color in Print Advertising: Are You Sending Hidden Messages?

A printed marketing piece — whether a brochure, flyer, catalog, or letter — contains many design components. From margin size to font, use of white space to size and type of paper, the elements that go into a printed piece require much consideration. But when it comes to color, marketers all too often make choices based on personal preference, anecdotal evidence, or even hunches.

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However, people actually devote time and effort to studying this stuff; researchers have uncovered a large body of quantitative data about the many ways color affects consumer behavior. Their findings can help inform color choices, so printed projects can better reach their intended audiences.How Important is Color in Marketing?

In a nutshell: Very. A study by the Seoul International Color Expo found that almost 93 percent of consumers said visual experience is the most important factor when it comes to purchasing. Of these, almost 85 percent listed color as the major factor. Even more impressive, a report from the Institute for Color Research notes that most consumers make a judgement about a product within 90 seconds of first seeing it and that color accounts for 62 to 90 percent of their initial impression.

Color is also key in branding; a University of Maryland study found that using a consistent color palette increased brand recognition by a whopping 80 percent! Why? It’s all about brain chemistry; our neurocircuitry is hard-wired to respond to color. Multiple studies indicate that color significantly improves mental processing, storage, and memory. And if you’re still not convinced, consider that colorful ads are read 42 percent more often than black-and-white ads. Readers also tend to spend more than twice as long lingering on a colorful ad than on a black-and-white ad.

These numbers aren’t exactly ambiguous — color matters (a lot!) when it comes to marketing. But which colors are best?

Color Choice for Intended Results

While each individual reacts to colors in their own way, research indicates there are some common themes associated with colors. In fact, certain colors actually trigger biological responses, some of which improve attention and evoke emotions.

Red: Studies indicate that consumers tend to associate red with attention, vigilance, excitement, stimulation, and enhanced concentration. When products are featured on a red background, readers tend to have more positive thoughts about the product if specific descriptors are used, rather than creative or evocative language.

Blue: In contrast, readers preferred emotive, creative descriptions for products featured on a blue background. The cool color blue tends to elicit feelings of calm, safety, and openness, which can open the door to creative expression and exploration.

Yellow and Orange: Like red, these warm colors evoke feelings of excitement and attention. Orange tends to be associated with extroversion and energy, while yellow is often seen as optimistic and friendly.

Green and Brown: Both green and brown are associated with nature, making these colors effective for outdoorsy, rugged, or natural products or campaigns. In addition, green is associated with security, while brown is linked to seriousness.

Pink and Purple: Pink and purple both evoke associations with femininity and sophistication. Purple also connotes luxury and authenticity.

Black: For the ultimate in elegance and sophistication, nothing beats black. Glamor, power, dignity, and high-fashion are all evoked by the use of black.

White: As the absence — or complete reflection — of all colors, white evokes feelings of purity, simplicity, and cleanliness. It’s also associated with happiness and peace.

When choosing colors or combinations for your print ads, keep these associations in mind. Select colors that support your messaging, rather than subconsciously undermining it.

Outside the (Paper) Box: Creative, Innovative Uses for Paper

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Chances are, you already know how indispensable paper is to marketing and business. But did you know that paper can — literally — save lives?

Around the world, some very bright, creative people are coming up with some very innovative uses for paper that truly represent “outside the box” thinking. Here are a few of our favorite paper inventions that have the power to change the world for the better.

Origami Microscope

When you hear the word “origami,” your mind probably imagines cranes, paper airplanes, and funny pointed hats. But Stanford University professor Manu Prakash and his team of researchers have taken this folded paper art to a whole new level with the Foldscope.

This ground-breaking invention consists of a flat sheet of paper, an LED, a watch battery, and a few tiny optical units that can be folded together — just like origami — to create a functioning microscope. This portable microscope offers a number of benefits, especially for medical personnel in developing countries. For starters, it’s easy to assemble, as it consists of just a few parts. The foldable design itself is printed directly onto a sheet of paper.

Plus, it’s lightweight. The microscope’s optical devices are about the size of a grain of sand — so it’s easy to move from one spot to another and simple to store or take into the field. The Foldscope is inexpensive, costing from $.50 to $1 to manufacture, yet powerful, with the ability to magnify objects up to 2,000 times and to project images onto almost any flat surface.

Best of all, the Foldscope provides healthcare workers with a cheap, simple, and effective way to diagnose diseases such as malaria, improving the lives of those in developing countries.

Drinkable Books

In many parts of the world, safe, drinkable water isn’t readily available; diseases related to contaminated water lead to more than 3 million deaths each year. Many of these deaths could be prevented if people had access to filters — and knowledge — about water safety issues.

That’s where Water is Life comes in. This non-profit organization partnered with researchers at the University of Virginia and Carnegie Mellon University to create a (paper) book that not only teaches recipients about water hygiene, but also comes with built-in water filters (its pages) that eliminate 99% of the waterborne particles and microbes that cause diseases like E. coli, cholera, and typhoid.

The Drinkable Book performs almost like a coffee filter; when water passes through one of its specially treated paper filters, germs and bacteria are killed by a special coating of silver nitrate nanoparticles that render treated water as safe as tap water in developed nations. The book costs just a few cents to produce and provides enough filtration to last up to four years.

Water-Condensing Billboard

Finally, researchers from Peru’s University of Engineering Technology took a familiar sight — the billboard — and transformed it into a water-producing tool. More than 10 percent of Lima’s 7.5 million residents have little to no access to potable water. But UTEC’s innovative invention gathers moisture from the air during humid summer days and runs it through a series of condensers.

The water is then cleaned through a reverse-osmosis system, and Lima residents can access the clean water through a faucet at the bottom of the sign. This amazing invention provides almost 100 liters of water per day.

As you can see, paper isn’t just for brochures and business cards anymore. It’s — literally — saving the world!

Management Lessons From Our Elementary School Days

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Think back for a moment to your elementary school days. Chances are, some of your best memories revolve around celebrations. Whether celebrating a classmate’s birthday, a favorite holiday, an accomplishment for the class, or even the 100th day of school, everyday celebrations are an essential part of many elementary school classrooms.

Why are these types of celebrations so popular?

For one thing, they offer everyone, including the teacher, a bit of a mental break from the daily grind. When people return from a break, they’re ready to sit down and work some more. Without a break, it’s easy to get burned out.

Secondly, they help to keep the atmosphere happy and joyful in the classroom. Everyone functions better when they work in a positive atmosphere.

And finally, they offer the teacher and classmates the chance to recognize the accomplishments of the group as a whole, as well as those of individual students. When students know their efforts are recognized, the motivation to continue to perform and earn more rewards is strengthened.

While most working adults are far removed from elementary school, that doesn’t mean these basic lessons learned in childhood no longer apply.

What business leaders today can learn from their elementary school teachers

Elementary school teachers understand that the best way to keep people motivated is to celebrate their accomplishments. When you find ways to congratulate people or teams who meet particular goals at your organization, you’ll also be encouraging them to continue to strive and accomplish more. Employees who feel as though their accomplishments and efforts are recognized are more likely to feel satisfaction at the workplace and trust that their efforts contribute to company success.

How businesses can create the environment on an adult scale

Working to keep the atmosphere light and pleasant can also contribute to a positive work environment. While most professional environments wouldn’t be able function with parties every week, there are plenty of other ways to encourage a positive workplace. Cards, token gifts, bonuses, announcements of accomplishments at meetings, and similar strategies can all help employees feel appreciated. Even personal notes from management will let employees know their leaders notice the efforts of everyone below them. Save the parties for more memorable occasions, such as the holiday season.

Employees who feel appreciated have greater company loyalty. Loyal employees tend to be fantastic company evangelists, while also contributing to the stability of the company. The result is a stronger company that can move forward more effectively. Loyal employees tend to speak positively about the brand to their friends and family, as well as online. Creating a positive company environment will help to make the entire company a welcoming place for employees and customers.

When companies have specific goals in mind, it’s tempting to just expect everyone to put their noses down and work. In reality, companies that work to create a rewarding atmosphere where employees feel happy and content are likely to accomplish greater things and have employees who feel more loyal and appreciated by management. How happy an employee feels can have an incredible impact on their productivity. So take the time to foster happy employees, and get started building your company today.

Marketing Your Brand to Every Palate

One of the joys of eating out as a family is the opportunity to let each person choose their own meal. For those with a bit more daring palate, that might mean trying something new. For others, it might mean ordering an old standby they know they’ll enjoy. In either case, the person is more likely to enjoy their dining experience because they have the chance to order something that suits their own individual taste.

Every Palate
Distinct appetites and marketing

Just as every person has their own unique palate when it comes to food, your customers have their own appetites when it comes to how they want to receive your marketingmessages. Keep this in mind as you plan your marketingcampaigns. Work to tailor your message (and media) to address the needs of the various types of customers you’re trying to reach.

Begin the process by developing several key buyer or customer personas. Your marketing campaigns should be carefully tailored to address the particular characteristics each of those personas share. For example, if you’re marketing for a bank, the ads you use to reach consumers looking to save time checking their balances and making deposits might not be the same ads you would use to reach consumers searching for information on a reverse mortgage.

In the same way, try to tailor your campaigns to address the platforms your customers are using to access your information. Emphasize web links and clickable phone numbers on mobile websites, email addresses and phone numbers on standard web pages, and easy-to-remember URLs on print ads and brochures. For direct mail marketing, target your campaigns based on demographic information, such as income levels, number of children, location, and so on.

The more precise you can make your campaign, the more likely it will be to succeed. Customers appreciate it when they feel as though a marketing campaign addresses their unique concerns and problems. When customers see advertisements that don’t apply to them, they tend to ignore them. In some cases, they may even get completely turned off by the company involved. Taking the time to tailor your ads to address the needs of different groups of potential customers is the best way to start gaining new customers and improve the visibility of your company.

Whether it’s a night out with the family at a favorite restaurant or a marketing campaign aimed at gaining new customers, remembering the individual tastes of the people involved always makes good sense. A well-planned, well-focused, multifaceted campaign leaves customers feeling appreciated and increases the chance of reaching them when they’re ready to buy. If you’re ready to get started with your next marketing campaign, reach out to us to see how we can help you make it happen.

What Marketers Can Learn at the Farmers’ Market

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Imagine walking into a farmers’ market. Like many other visitors making their way through the stalls, you’ve become increasingly concerned about where your food comes from and the techniques used to grow it. The farmers’ market offers you a distinct advantage because here you can actually speak with the people who grew or raised the food you’re looking to buy. You can ask them questions.You approach the first stall. The farmer offers a variety of foods — fruits, vegetables, and even a bit of meat and cheese. You try to ask some questions about what pesticides were used when the plants were growing, what the animals ate, and whether or not the chickens were allowed to roam. The farmer seems annoyed by your questions. He gives you gruff, brief answers that don’t really address your concerns but seem focused instead on getting you to make a purchase or move along.

The next stall is similar, except you note that the prices are about 10%-20% higher. Still, you reach out to the farmer behind the counter and start asking questions. What a difference! The farmer comes out from behind the counter and tells you all about the methods he uses to grow and raise his different livestock and crops. He explains what safeguards he has in place to protect the consumer’s health and the experience he has in the field.

The time comes for you to make a purchase. Who are you more likely to buy from? Is it the farmer who just pushed you to buy or the farmer you’ve begun to trust because of his helpfulness, even if he does charge a few cents more? For most people, the answer is going to be the second. When people form bonds with merchants and begin to feel as though they can trust them, they become increasingly likely to buy from those vendors. This same concept should be incorporated into all your marketing campaigns.

We at Print & Copy Factory, try really hard to give you the service and information you need. We spend a great amount of time researching and looking for ideas that you can benefit from. Isn’t that what partnership is about? Building that relationship out of trust.Helping to build a relationship of trust

Becoming a source of answers and an authority in the industry for potential customers is a critical part of building this relationship. This often involves building plenty of valuablecontent online that customers can turn to when they have questions. Content that adds value helps customers begin to trust a company, their products, and their knowledge of the industry. When a single company has the answers a customer is looking for time and time again, there’s little question who they’ll turn to when they’re ready to make a purchase.

One way to build this kind of relationship is by working to become a regular community figure. Look for events or people you can sponsor to help get your company name in front of potential customers on a regular basis. Being available in person to answer questions for potential customers is one of the best types of marketing.

You should similarly take advantage of networking opportunities and work to establish friendships with many other professionals. As you nurture these relationships, remember that you’re building for the future, too. Even if you don’t get any immediate sales from a contact, they’ll be far more inclined to turn to you in the future if they know you’re someone they can trust.

Taking the time to build relationships with potential customers — by answering their questions, providing them with qualitycontent, and even forming friendships — is a wonderfully easy way to grow your business. People naturally turn to the people they trust in business, so follow the same rules as the helpful farmer in the farmers’ market, and begin to improve your ownmarketing techniques.

What Cities Can Teach Us About Branding

TheBigCIty

Quick, what comes to mind when someone mentions they’re going to visit New York City? What about Washington, D.C., Toronto, or Paris? Every city has something that makes it unique, even if it’s not far from other metropolitan areas.

Washington, D.C., and New York are only about five hours apart, yet the two cities are remarkably different. Those visiting New York for the first time might be interested in trying their first New York bagel, visiting the Empire State Building, or seeing Times Square. Those venturing to Washington, D.C., will be more interested in seeing the major buildings of the U.S. government and visiting the monuments found around the city.

No one ventures to New York and then says, “There’s no point in going to see Washington, D.C. It’s going to be just like New York.” Why? Branding.

In many ways, cities have done a great job of branding themselves to potential visitors. They’ve created an atmosphere and a ‘product’ or experience that is so unique visitors know they won’t receive it anywhere else. When people hear certain cities’ names, they already have perceptions about what they can see and do there and an idea about whether or not they should bother with such a trip.

That’s what branding is all about.

What’s distinct about a well-branded company?

A well-branded company has a strong customer presence. Potential customers know and recognize the brand name and logo. They have ideas about what the company offers and if the product is worth the investment. Advertising focuses around reinforcing that brand and helping customers create positive associations with it.

What your company can learn from the world’s major cities

Today’s major cities strive to offer visitors something no one else can. Washington, D.C., for example, is the only city in the world that can offer visitors the chance to visit the seat of the U.S. government, and they have capitalized on this appeal. In addition to government buildings, the city boasts a number of war memorials, presidential memorials, and museums. Even if these additional sites were not planned solely to market the city, they’ve created a unique and desirable environment for visitors. This is similar to what you should look to accomplish for your company.

How your company can offer a similar appeal and uniqueness

No matter how over saturated your industry might be, your company must be able to demonstrate its own unique strengths. Just as each major city manages to create its own culture and attractions, your company must determine what makes it unique compared to the rest of the competition. Perhaps you offer unique guarantees or better prices. Maybe you provide a superior buying experience or higher-quality products. Whatever your strengths, you should work to determine where your customers are still left wanting and then fill that niche. Use that niche to create a unique experience that customers can expect when they come to you. Work to brand your company, so customers know to expect this type of product or experience when they use your company.

Just as cities around the world have created unique markets for themselves by offering experiences that only they can produce, your company can brand itself to offer something special. When customers know what they can expect from you and how your experience or product is unlike anything else, they’ll be far more likely to keep coming back. Let us know if you’re ready to start exploring what makes your brand completely unique!

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